We want customers to confirm vehicle compatibility before purchasing. If you are unsure, please contact us with your car model, year, and clear photos of the original dashboard, screen, and radio system before ordering.

Return eligibility

Returns may be accepted within 90 days after delivery if the item is unused, uninstalled, complete, and in its original condition and packaging. Installed, damaged, modified, or incomplete products may not be eligible for return. We also accept exchanges for products that meet these return conditions within the same 90-day window. Please contact us before sending an item back for exchange.

If the product is defective, incorrect, or damaged during delivery, please contact us with photos or videos. We will review the issue and may provide troubleshooting, replacement parts, an exchange, or another suitable solution.

Please contact us for return approval and the return address before sending any item. Buyers arrange return shipping and obtain their own shipping label. Return shipping costs are the buyer’s responsibility unless the return is caused by an incorrect, defective, or damaged item supplied by us; please contact us to arrange the return in those cases. We do not charge a restocking fee. Returns sent without prior approval may be delayed or refused.

Refund processing and timing

After we receive your returned item, we check that it meets the return conditions and notify you of the outcome. For eligible returns, the refund will reach your original payment account within 1–2 business days after we receive the returned item.

Refunds are returned to the original payment method used for the order.

If your refund has not arrived within 2 business days after we receive your returned item, please contact us with your order number so we can help check the refund status.

Before returning any item, contact us first:
WhatsApp: +852 5204 3854.
Email: [email protected]